LocalRun Terms of Use
Effective Date: September 10, 2026
These Terms of Use ("Terms") govern your use of the LocalRun application and related services operated by NurdZero Technologies LLC ("LocalRun," "we," "us," or "our").
By creating an account or using LocalRun, you agree to these Terms. If you do not agree with these Terms, do not use LocalRun.
1. LocalRun Services
LocalRun provides local errand and delivery services. Depending on availability, services may include:
- Picking up items
- Returning items
- Dropping off items
- Delivering items to another person
- Shopping or purchasing items on behalf of a customer
- Package watch and delivery monitoring
- Trash and recycling-related services
- Other local errands approved by LocalRun
LocalRun may limit, modify, suspend, or discontinue individual services at any time.
2. Service Area and Availability
LocalRun currently operates within designated service areas in Wisconsin. Service availability depends on location, operating hours, scheduling, vehicle capacity, and other operational factors.
Submitting a service request does not guarantee that LocalRun will be able to complete the request.
3. Service Requests
Customers are responsible for providing accurate and complete information when requesting a service.
This includes accurate pickup and drop-off addresses, service descriptions, instructions, access information, and any information that could affect the safety or completion of the service.
LocalRun may contact you through the application when additional information or clarification is necessary.
4. Scheduling
Services may be scheduled for available time slots displayed in the LocalRun application.
A requested time is not guaranteed until LocalRun accepts the request.
LocalRun may need to modify or cancel a scheduled service because of circumstances including vehicle problems, severe weather, unsafe conditions, unexpected delays, or other circumstances outside our reasonable control.
5. Pricing and Payment
The price presented for a service is based on the information available when the service is requested, which may include service type, distance, time, and other applicable factors.
Prices may change as LocalRun's pricing model and service offerings develop.
Payment must be completed using an accepted payment method before or as otherwise required for the requested service.
Payments may be processed by a third-party payment processor. LocalRun does not store complete payment card numbers.
6. Cancellations
Customers may cancel eligible service requests through the LocalRun application or by contacting LocalRun.
Depending on the timing and circumstances of a cancellation, a cancellation fee or other charge may apply.
LocalRun may provide refunds or credits when appropriate based on the circumstances of a cancelled or incomplete service.
7. Items and Property
Customers must not request LocalRun to transport, purchase, handle, dispose of, or otherwise assist with illegal, dangerous, hazardous, or prohibited items.
Customers are responsible for ensuring that items provided to LocalRun are lawful and reasonably safe to transport or handle.
LocalRun may refuse or discontinue a service if an item, location, instruction, or circumstance presents an unreasonable safety, legal, or operational risk.
8. Prohibited Items and Activities
LocalRun may not be used for activities involving illegal goods, stolen property, hazardous materials, weapons or other prohibited items, or any activity that would violate applicable law.
LocalRun may refuse any request that we reasonably believe is unsafe, unlawful, fraudulent, abusive, or otherwise inappropriate for the service.
9. Shopping Services
When LocalRun performs a shopping or purchase request, customers are responsible for providing accurate product information and any applicable instructions.
Product availability, substitutions, store policies, pricing, taxes, and other circumstances may affect the final result of a shopping request.
LocalRun does not guarantee that a requested item will be available at a particular store or at a particular price.
10. Package Watch
Package Watch allows LocalRun to wait at or monitor a customer's property during an agreed service period for the purpose of receiving or protecting an expected delivery.
Package Watch does not guarantee that a package will arrive during the scheduled period, that a delivery carrier will follow delivery instructions, or that a package will not be lost, damaged, stolen, misdelivered, or otherwise affected by circumstances outside LocalRun's control.
11. Trash and Recycling Services
Trash Duty may include placing or returning residential containers or hauling eligible trash, recycling, or other approved materials to an appropriate disposal facility.
Customers must disclose relevant information about the material being handled.
LocalRun does not accept hazardous materials or materials that a disposal facility or applicable law prohibits from being transported or accepted.
LocalRun may refuse materials that cannot reasonably be transported, handled, or legally disposed of.
12. Property Access and Animals
Customers are responsible for providing reasonable and lawful access to locations necessary to complete a service.
Customers should disclose the presence of animals or other conditions that could affect safe access to a property.
LocalRun may decline or discontinue a service when an animal, property condition, person, or other circumstance presents an unreasonable safety risk.
13. Customer Responsibilities
You agree to:
- Provide accurate information
- Provide reasonable access to service locations
- Remain available when your presence or authorization is required
- Provide lawful and safe items for transportation or handling
- Communicate relevant safety or access information
- Pay applicable charges
- Use LocalRun only for lawful purposes
- Treat LocalRun personnel respectfully
14. Communications
LocalRun may communicate with customers through in-app messaging or other contact information associated with their account regarding requested services, scheduling, support, safety, payments, or other service-related matters.
Customers must not use LocalRun communications to harass, threaten, abuse, or solicit LocalRun personnel for unrelated purposes.
15. Account Suspension or Termination
LocalRun may suspend or terminate an account when reasonably necessary to address fraud, abuse, unsafe conduct, unlawful activity, nonpayment, violations of these Terms, or threats to the safety or security of LocalRun or others.
You may stop using LocalRun at any time and may request account deletion through the application.
16. Service Interruptions
LocalRun may occasionally be unavailable because of maintenance, technical problems, network issues, weather, vehicle problems, emergencies, or other circumstances.
We do not guarantee uninterrupted or error-free operation of the application or services.
17. Limitation of Liability
To the maximum extent permitted by applicable law, LocalRun and NurdZero Technologies LLC will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the application or services.
LocalRun's liability for a particular service or transaction will, to the extent permitted by applicable law, be limited to the amount paid by the customer for the service giving rise to the claim.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
18. No Guarantee of Results
LocalRun will make reasonable efforts to perform accepted services, but circumstances outside our control may affect the timing, availability, or outcome of a service.
19. Changes to These Terms
We may update these Terms from time to time as LocalRun develops or as legal and operational requirements change.
When material changes are made, we will update the effective date displayed at the top of these Terms and may provide additional notice where appropriate.
20. Contact Us
If you have questions regarding these Terms or LocalRun services, please contact us through the contact information provided within the LocalRun application or on the LocalRun website.